{"id":840,"date":"2024-02-20T02:02:12","date_gmt":"2024-02-20T02:02:12","guid":{"rendered":"https:\/\/www.kinnison.finance\/?page_id=840"},"modified":"2024-02-20T02:12:20","modified_gmt":"2024-02-20T02:12:20","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.kinnison.finance\/complaints\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"
Hopefully all your dealings with HL Partnership Limited and our Appointed Representatives will be positive experiences. However, sometimes things go wrong and if that happens, we operate a structured Complaints Procedure to ensure we get things back on track as quickly as possible.<\/p>\n
This document is a summary of that procedure which is designed to ensure any complaints are dealt with in a professional manner, are handled fairly, effectively and promptly, and are resolved at the earliest possible opportunity.<\/p>\n
Our commitment to you\u2026<\/strong><\/p>\n PLEASE NOTE:<\/em><\/strong> A business day is a Monday to Friday between 9am and 5pm, excluding bank holidays. When a complaint is received on a non-business day, or on a business day outside business hours, we will treat the complaint as being received on the next business day.<\/em><\/p>\n We will give you access to the Financial Ombudsman Service which is a free service set up by Parliament to sort out individual complaints that consumers and financial businesses are not able to resolve themselves.<\/p>\n If, once we have issued a Summary Resolution Communication or Final Response Letter (or after 8 weeks if we have yet to issue a Summary Resolution or Final Response letter), you remain dissatisfied with the outcome of our investigations, you may have the right to approach the Financial Ombudsman Service within 6 months of the date of the letter.<\/p>\n If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.<\/p>\n Details of how to get in touch with The Financial Ombudsman Service will be issued with our Summary Resolution and Final Response letters along with a leaflet explaining how the service works. If you require more information, the Financial Ombudsman Service can be contacted as follows:<\/p>\n\n
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